Frequently Asked Questions

Last updated: 17 August 2026

About Rirce

What is Rirce?

Rirce is an online women's clothing store serving customers in the United Kingdom. We offer a selection of women's clothing designed to fit naturally into different everyday styles, occasions, and wardrobes.

Where is Rirce based?

Rirce's shipping and returns address is:

Westgate
Shropham
Attleborough
NR17 1EX
United Kingdom

How can I contact Rirce?

You can contact our customer service team by email or telephone.

Email: support@rirce.com
Phone: +44 788 445 5317

Our customer service hours are Monday to Friday, 09:00–17:00 GMT. We are closed on Saturdays and Sundays.

Ordering

How do I place an order?

Choose the product you would like to purchase, select any available size, colour, or other option, and add the item to your cart.

Review your cart carefully before proceeding to checkout. Enter your delivery and billing information, select the available payment method, and complete the checkout process.

You should receive an order confirmation after your purchase has been successfully submitted.

Can I change my order after placing it?

If you need to change your order, contact us as soon as possible at support@rirce.com.

We will make reasonable efforts to help before your order has been processed or dispatched. Once an order has entered the fulfilment or shipping process, changes may no longer be possible.

Can I cancel my order?

Email: support@rirce.com
Phone: +44 788 445 5317

If the order has not yet been processed or dispatched, we will review whether cancellation is possible.

If the order has already entered the shipping process, you may need to use our return procedure instead.

Your applicable statutory consumer rights are not affected.

Payment

What payment method do you accept?

Rirce accepts PayPal where it is available at checkout.

Is my payment information secure?

Payments are processed through the applicable payment provider. Rirce does not ask customers to provide their PayPal password or other sensitive payment credentials directly to us.

For your security, never send your PayPal password, full card number, security code, or online banking credentials to us by email or telephone.

My payment failed. What should I do?

First, check your PayPal account to determine whether the payment was completed.

If the transaction was unsuccessful, you may return to checkout and try again.

If you believe you were charged but did not receive an order confirmation, contact us at support@rirce.com and provide your order information.

Shipping

Do you offer free shipping?

Yes. Rirce offers free standard shipping for eligible orders within supported UK delivery areas.

How long does delivery take?

Orders generally require approximately 1–3 business days for handling.

After dispatch, standard delivery is generally estimated at approximately 4–9 business days.

For some cities or delivery areas, the overall delivery timeframe may be approximately 5–12 business days.

Delivery times are estimates and can vary depending on the destination and carrier.

When will my order be dispatched?

Orders generally require 1–3 business days for handling before being dispatched.

Orders placed during weekends or public holidays may begin processing on the next applicable business day.

Will I receive tracking information?

Where tracking is available for your shipment, tracking information may be provided after your order has been dispatched.

Tracking information may take some time to become active after the parcel enters the carrier's network.

Why has my tracking information not updated?

Tracking information does not always update immediately.

There can be periods where a parcel is moving between facilities or waiting for its next scan.

If you believe your shipment has been delayed unusually long, contact us with your order number so we can review the available information.

Can delivery take longer than the estimated timeframe?

Yes. The stated delivery times are estimates.

Delivery can take longer because of carrier delays, public holidays, weather, high shipping volumes, transportation disruptions, incorrect address information, or other circumstances outside our direct control.

Returns

Can I return my order?

Eligible purchases can generally be returned within 30 days of delivery.

Please contact us before sending an item back so that we can provide the appropriate return instructions.

How long do I have to request a return?

You have 30 days from the date your order was delivered to contact us regarding an eligible return.

Is there a return fee?

Rirce does not charge a return fee for eligible returns under our standard return policy.

What condition must an item be in to be returned?

Returned clothing should generally be:

Unworn
Unwashed
Undamaged
Free from stains, makeup, perfume, or other marks
In an appropriate condition for return
Returned with original tags or labels where reasonably possible
Returned with original packaging where reasonably available

You may reasonably inspect and try on clothing to determine whether it is suitable.

Items that have been worn beyond reasonable inspection, washed, altered, damaged, or otherwise returned in an unsuitable condition may not qualify for a refund, subject to your statutory rights.

How do I start a return?

support@rirce.com

Please provide your name, order number, the item you would like to return, and any relevant information about the return.

Our team will provide the appropriate instructions.

Where do I send my return?

Our shipping and returns address is:

Rirce
Westgate
Shropham
Attleborough
NR17 1EX
United Kingdom

Please contact us before sending a return so that we can confirm the appropriate procedure.

Refunds

How long does a refund take?

Eligible refunds are generally processed within 10 days after the returned item has been received and reviewed.

Once the refund has been processed, the time for the money to appear in your account may depend on PayPal or your financial institution.

How will I receive my refund?

Where possible, refunds are issued through the original payment method.

If you paid using PayPal, the refund will generally be processed through the relevant PayPal transaction.

What if I haven't received my refund?

If you have received confirmation that your refund was processed but cannot see the funds, allow additional processing time for PayPal or your financial institution.

If the refund still cannot be located, contact us at support@rirce.com with your order number.

What happens if I receive a damaged item?

Please send:

Your order number
A description of the problem
Photographs of the affected product
Photographs of the packaging where relevant

We will review the situation and determine the appropriate solution.

What if I receive the wrong item?

Provide your order number and details of what you received. We will review the order and provide instructions for resolving the issue.

Products

Can colours look different from the photographs?

Product photographs are intended to represent the products as accurately as reasonably possible.

However, colours can appear slightly different depending on your screen, device, browser, display settings, lighting, and other factors.

Where can I find product information?

Product pages contain the available information about each product, which may include sizing, colours, materials, product descriptions, and photographs.

If you have a question about a product that is not answered on its product page, contact us before ordering.

What if my size is unavailable?

Product availability changes over time. If a size or colour is not available, check the product page again later or contact our customer service team to ask whether additional availability is expected.

Customer Service

When is customer service available?

Our customer service hours are:

Monday to Friday: 09:00–17:00 GMT
Saturday and Sunday: Closed

Email: support@rirce.com
Phone: +44 788 445 5317

How quickly will you respond to my email?

We aim to review customer enquiries during our stated customer service hours and respond as soon as reasonably possible.

Response times can vary depending on the number and complexity of enquiries received.

What information should I include when contacting customer service?

For an order-related question, including your order number, name, email address used at checkout, and a clear description of the issue can help us review your request more efficiently.

Privacy

How does Rirce use my personal information?

We use personal information where necessary to process orders, provide customer service, arrange delivery, process returns and refunds, maintain website security, improve our services, and comply with applicable requirements.

For complete information, please review our Privacy Policy.

Does Rirce sell my personal information?

Rirce does not sell your personal information as a commercial product.

Information may be shared with service providers where reasonably necessary to operate our website, process payments, deliver orders, provide services, prevent fraud, or comply with legal requirements.

Contact Information

How can I contact Rirce?

Rirce
Westgate
Shropham
Attleborough
NR17 1EX
United Kingdom

Email: support@rirce.com
Phone: +44 788 445 5317

Customer service hours (GMT):

Monday to Friday: 09:00–17:00
Saturday and Sunday: Closed