Refund policy
Last updated: 17 August 2026
At Rirce, we want you to feel comfortable when ordering women's clothing from our online store. If you change your mind about a purchase or your order is not suitable for you, you may be able to return it under the conditions described below.
This policy explains when returns are accepted, how to request a return, how refunds are processed, and what to expect after your returned item reaches us.
1. 30-Day Return Period
Rirce accepts eligible returns within 30 days of the date your order was delivered.
You must contact us within this 30-day period if you would like to return an item.
After the 30-day period has passed, we may not be able to accept a return unless applicable consumer law provides you with a different right.
2. Returns at No Cost
Rirce does not charge a return fee for eligible returns under this policy.
If you believe you need to return an item, please contact our customer service team before sending anything back. We will provide the appropriate return instructions and confirm the information required for your return.
Please do not send a return to an address different from the return address or to an address provided by an unauthorized third party.
3. Return Conditions
To help us process your return, returned clothing should be:
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In an appropriate condition for return
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Unworn
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Unwashed
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Free from perfume, makeup, stains, or other marks
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Returned with original tags or labels where reasonably possible
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Returned with any original packaging that is reasonably available
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Free from damage caused after delivery
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Returned within the applicable 30-day period
We understand that customers may need to inspect and try on clothing to determine whether it is suitable. Please handle items carefully while deciding whether to keep them.
Items that have been worn beyond reasonable inspection, washed, altered, damaged, stained, or otherwise returned in a condition that prevents normal resale may not qualify for a refund, subject to your statutory rights.
4. How to Request a Return
Before sending an item back, please contact Rirce customer service.
Email: support@rirce.com
Phone: +44 788 445 5317
Please include:
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Your full name
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Order number
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Email address used when placing the order
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Product or products you wish to return
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Reason for the return, where applicable
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Any relevant photographs if there is a problem with the product
Our customer service team will review your request and provide the appropriate return instructions.
5. Return Address
Our shipping and returns address is:
Rirce
Westgate
Shropham
Attleborough
NR17 1EX
United Kingdom
Please contact us before returning an order so that we can confirm the correct return procedure for your specific order.
6. Refunds
Once your returned item has been received and checked, we will process an eligible refund.
Our standard refund processing time is up to 10 days after the return has been received and reviewed.
The time required for the funds to appear in your account may also depend on the payment provider or financial institution used for the original transaction.
Where possible, refunds will be made using the original payment method.
For example, if your order was paid through PayPal, the refund will normally be sent through the relevant PayPal transaction.
7. Refund Confirmation
When your refund has been processed, we may send a confirmation to the email address associated with your order.
If you do not see the funds immediately after receiving a refund confirmation, please allow additional processing time for your payment provider or bank.
If a reasonable amount of time has passed and you still cannot locate the refund, contact us at:
Please include your order number so that we can investigate the transaction.
8. Damaged, Incorrect, or Defective Items
If you receive an item that appears to be damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible.
Email: support@rirce.com
Please provide:
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Your order number
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A description of the issue
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Photographs showing the relevant problem
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Photographs of the packaging where relevant
This information helps us understand the issue and determine the appropriate solution.
Depending on the circumstances, we may offer a replacement, refund, or another appropriate remedy.
Nothing in this policy is intended to limit your legal rights regarding faulty, defective, or incorrectly supplied goods.
9. Wrong Item Received
If you receive a product that does not correspond to your order, please contact us before returning it.
We will review the order details and provide instructions for resolving the issue.
Where the error is confirmed to have been made by us, we will work with you to arrange an appropriate solution.
10. Items That Cannot Be Returned
Certain products may not be suitable for return because of their nature, hygiene considerations, personalization, or other applicable restrictions.
Where an individual product is subject to a specific return restriction, this information should be communicated on the relevant product page before purchase.
Any applicable statutory consumer rights remain unaffected.
11. Exchanges
If you would like to change an item for another size, colour, or product, please contact our customer service team.
Depending on product availability and the circumstances of the request, we may be able to assist with an exchange.
Where an exchange is not practical, we may instead process an eligible return and refund so that you can place a new order.
12. Sale and Promotional Items
Items purchased during a sale or promotional period remain subject to the same applicable return rights unless a specific restriction is clearly communicated before purchase and is permitted by applicable law.
A promotional price does not by itself remove your statutory consumer rights.
13. Gift Orders
If an item was purchased as a gift, the original purchaser may need to provide the order information required to verify the transaction.
Refunds will generally be issued through the original payment method unless applicable law or the circumstances of the transaction require another arrangement.
14. Return Tracking
When returning an item, customers should retain any available proof of postage or tracking information until the return has been completed.
This can be useful if there is a delay or issue with the delivery of a returned parcel.
If Rirce requests tracking information during a return investigation, please provide it to our customer service team.
15. Returns and Consumer Rights
This policy is intended to explain Rirce's standard return process.
It does not remove, restrict, or replace any mandatory rights you may have under applicable UK consumer protection law.
If goods are faulty, not as described, or otherwise fail to meet applicable legal requirements, you may have additional rights and remedies.
16. Contact Us
If you have any questions about a return or refund, please contact us.
Rirce
Westgate
Shropham
Attleborough
NR17 1EX
United Kingdom
Email: support@rirce.com
Phone: +44 788 445 5317
Customer service hours (GMT):
Monday to Friday: 09:00–17:00
Saturday and Sunday: Closed
We will review your request and provide the next steps as soon as reasonably possible.