Shipping policy

Last updated: 17 August 2026

At Rirce, we aim to make ordering women's clothing online straightforward and transparent. This Shipping Policy explains how orders are prepared, shipped, and delivered to customers in the United Kingdom.

We provide free standard shipping on eligible orders, with delivery times depending on the destination, order processing, carrier operations, and the city or area being delivered to.

1. Free Shipping

Rirce offers free standard shipping for orders delivered within our supported UK delivery areas.

There is no separate standard shipping charge added to eligible orders at checkout.

Shipping availability may depend on the delivery address and any restrictions applicable to a particular product or destination.

2. Order Handling Time

After an order has been successfully placed, we generally require approximately 1–3 business days to prepare it for shipment.

During this period, we may:

  • Confirm the order

  • Verify the order information

  • Prepare the products

  • Check the items before dispatch

  • Package the order

  • Prepare shipping documentation

  • Transfer the parcel to the relevant delivery service

Business days generally refer to Monday through Friday, excluding applicable public holidays.

Orders placed during weekends or public holidays may begin processing on the next applicable business day.

3. Estimated Delivery Time

After the order has been prepared and dispatched, standard delivery is generally estimated at approximately 4–9 business days.

Actual delivery time can vary depending on the destination, carrier network, delivery volume, weather, public holidays, and other circumstances outside our direct control.

For some cities or delivery areas, the overall timeframe may be approximately 5–12 business days.

The estimated timeframe should therefore be understood as:

  • Order handling: approximately 1–3 business days

  • Delivery: approximately 4–9 business days

  • Some destinations or cities: approximately 5–12 business days

These are estimates rather than guaranteed delivery dates.

4. Delivery Times Can Depend on the City

Delivery times can vary between locations.

Customers in different cities or areas may receive their orders at different times because of differences in:

  • Local delivery networks

  • Carrier routes

  • Distance from distribution facilities

  • Local delivery volumes

  • Weather conditions

  • Public holidays

  • Address accessibility

  • Local operational delays

For this reason, one customer's delivery time may differ from another customer's delivery time even when orders are placed around the same date.

5. Order Confirmation

After placing an order, you should receive an order confirmation using the email address provided during checkout.

The confirmation may contain information such as:

  • Order number

  • Products purchased

  • Order total

  • Shipping information

  • Billing information

  • Customer contact information

Please review the confirmation and contact us promptly if you notice an incorrect delivery address or other important error.

6. Shipping Confirmation

Once your order has been prepared and dispatched, we may send a shipping confirmation to the email address associated with your order.

Where tracking is available for your shipment, the shipping confirmation may include tracking information or instructions for following the shipment.

Tracking information may take some time to become active after the carrier receives or scans the parcel.

7. Tracking Information

If tracking is available for your shipment, you can use the tracking information provided by the relevant delivery carrier.

Tracking updates are provided by the carrier and may not appear immediately after dispatch.

It is normal for tracking information to take some time to update while a parcel is being transferred between facilities or delivery stages.

If you believe there has been an unusual delay, contact our customer service team and we will review the available information.

8. Incorrect Shipping Address

Customers are responsible for providing accurate and complete delivery information during checkout.

Please check your:

  • Full name

  • House or building number

  • Street name

  • City

  • Postcode

  • Contact telephone number

  • Email address

If you notice an error immediately after placing your order, contact us as soon as possible.

Email: support@rirce.com
Phone: +44 788 445 5317

We will make reasonable efforts to assist with address corrections before an order has been dispatched. However, we cannot guarantee that an address can be changed after an order has entered the shipping process.

9. Delayed Deliveries

Estimated delivery times are provided to help customers understand when an order is expected to arrive.

Delivery may occasionally take longer because of circumstances outside Rirce's direct control.

These circumstances may include:

  • Carrier delays

  • Severe weather

  • Public holidays

  • High seasonal shipping volumes

  • Transportation disruptions

  • Operational problems within the delivery network

  • Incorrect or incomplete address information

  • Local delivery restrictions

  • Events affecting transportation services

If your order appears to be delayed, please contact us and provide your order number so that we can review the available information.

10. Lost or Missing Packages

If tracking indicates that a parcel has been delivered but you cannot locate it, please first check:

  • Your front door or usual delivery location

  • Any safe location specified for delivery

  • Your building's reception or mail area

  • With household members

  • With neighbours where appropriate

If you still cannot locate the parcel, contact us at support@rirce.com.

We may request additional information and may need to work with the relevant delivery provider to investigate the shipment.

11. Damaged Packages

If your parcel arrives visibly damaged, please contact us as soon as reasonably possible.

Where possible, take photographs of:

  • The outer packaging

  • Shipping labels

  • Visible damage

  • The product affected by the damage

Send the relevant information to:

support@rirce.com

This can help us investigate the issue and determine the appropriate solution.

12. Returned or Undeliverable Packages

A parcel may be returned to the sender if, for example:

  • The delivery address is incorrect

  • The address is incomplete

  • The carrier cannot access the delivery location

  • The recipient refuses delivery

  • The parcel is not collected when collection is required

  • Other circumstances prevent successful delivery

If a package is returned to us, please contact customer service so that we can review the order and determine the appropriate next step.

Additional shipping arrangements may be necessary depending on the reason the parcel was returned.

13. Changes to an Order

If you need to change an order after placing it, contact us as soon as possible.

Email: support@rirce.com
Phone: +44 788 445 5317

We cannot guarantee that changes can be made once an order has been processed, packed, or dispatched.

If the order has already been dispatched, you may need to follow the return procedure described in our Refund and Returns Policy.

14. Shipping During Busy Periods

During periods of increased demand, including seasonal shopping periods, promotional events, or holidays, order processing and delivery may take longer than usual.

We recommend allowing additional time when placing an order during particularly busy periods.

15. Public Holidays

Public holidays may affect order handling and delivery schedules.

Orders placed immediately before, during, or around public holidays may require additional processing time because carriers and other service providers may operate on modified schedules.

16. Shipping Address and Delivery Area

Rirce primarily serves customers within the United Kingdom.

Delivery availability may vary depending on the destination.

If your address cannot be serviced through our available delivery network, we will contact you where reasonably possible regarding the order.

17. No Guaranteed Delivery Dates

The delivery estimates provided on this page are estimates rather than guaranteed delivery dates.

A delivery estimate is based on normal processing and carrier conditions and can be affected by circumstances outside Rirce's control.

We recommend considering the estimated timeframe when placing an order, particularly if you need an item for a specific date.

18. Contact Us About Shipping

If you have a question about an order, delivery, tracking information, or shipping address, please contact us.

Rirce
Westgate
Shropham
Attleborough
NR17 1EX
United Kingdom

Email: support@rirce.com
Phone: +44 788 445 5317

Customer service hours (GMT):

Monday to Friday: 09:00–17:00
Saturday and Sunday: Closed

When contacting us about an existing order, please include your order number whenever possible so we can assist you more efficiently.