Terms of service

Last updated: 17 August 2026

Welcome to Rirce. These Terms of Service explain the rules and conditions that apply when you visit our website, browse our products, create an account, place an order, or otherwise use our services.

By accessing or using the Rirce website, you agree to these Terms of Service. Please read them carefully before using our website or placing an order.

1. About Rirce

Rirce is an online women's clothing retailer serving customers in the United Kingdom.

Our contact details are:

Rirce
Westgate
Shropham
Attleborough
NR17 1EX
United Kingdom

Email: support@rirce.com
Phone: +44 788 445 5317

Customer service hours (GMT):

Monday to Friday: 09:00–17:00
Saturday and Sunday: Closed

2. Using Our Website

You may use our website for lawful purposes and in accordance with these Terms.

You agree not to use the website:

  • For unlawful purposes

  • To violate applicable laws or regulations

  • To interfere with the operation of the website

  • To attempt unauthorized access to website systems

  • To introduce malicious software or harmful code

  • To interfere with another customer's use of the website

  • To misuse our website or services

  • To submit information that is knowingly false or misleading

  • To engage in fraudulent transactions

  • To attempt to obtain products or services through unauthorized methods

We may take reasonable steps to protect the website and our customers against misuse.

3. Product Information

We make reasonable efforts to ensure that product information displayed on our website is accurate and useful.

Product pages may include information such as:

  • Product name

  • Description

  • Size information

  • Colour options

  • Materials or fabric information where available

  • Product photographs

  • Pricing

  • Availability

  • Other relevant product details

We aim to keep product information up to date, but occasional errors or omissions may occur.

If we discover a significant error relating to a product, price, availability, or other important information, we may contact you to explain the issue and, where appropriate, provide available options.

4. Product Images and Colours

We make reasonable efforts to display product photographs and colours as accurately as possible.

However, the appearance of colours may vary depending on:

  • Your device

  • Screen settings

  • Browser

  • Display technology

  • Lighting conditions

  • Photography conditions

For this reason, the colour displayed on your screen may differ slightly from the physical product.

5. Product Availability

Products displayed on our website are subject to availability.

Adding a product to your cart does not necessarily guarantee that the product will remain available until checkout is completed.

If a product becomes unavailable after an order has been placed, we will contact you where appropriate and determine the available solution.

6. Prices

Product prices are displayed on the relevant product or checkout pages.

Prices may change from time to time. A price change will not affect an order that has already been accepted and confirmed, except where an obvious pricing error requires correction.

Where applicable, taxes, duties, or other charges will be handled in accordance with applicable requirements and the information presented during checkout.

7. Pricing Errors

We make reasonable efforts to ensure that prices displayed on our website are accurate.

However, an obvious technical or administrative pricing error may occasionally occur.

If an order has been placed at a price that is clearly incorrect and the error is apparent, we may contact you before fulfilling the order.

Where appropriate, you will have the opportunity to cancel the affected order and receive a refund for any amount already paid.

8. Placing an Order

When you place an order through our website, you are submitting a request to purchase the selected products.

Before completing checkout, please review:

  • Products

  • Sizes

  • Colours

  • Quantities

  • Shipping address

  • Billing information

  • Contact information

  • Order total

You are responsible for ensuring that the information provided during checkout is accurate.

9. Order Confirmation

After submitting an order, you may receive an order confirmation by email.

An order confirmation provides information about the transaction and does not necessarily mean that every aspect of the order has been finally processed.

We may need to review an order before fulfilling it.

If there is an issue with your order, such as a product availability problem, payment problem, address issue, or significant pricing error, we may contact you using the information provided during checkout.

10. Payment

Rirce accepts PayPal as a payment method where it is displayed and available at checkout.

Payments are processed through the applicable payment provider.

You must provide accurate information when completing a purchase.

We do not ask customers to provide their PayPal password directly to Rirce.

If payment cannot be successfully authorized or completed, we may be unable to process the order until the payment issue has been resolved.

11. Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

Email: support@rirce.com
Phone: +44 788 445 5317

We will make reasonable efforts to accommodate cancellation requests received before an order has been processed or dispatched.

Once an order has entered the fulfilment or shipping process, cancellation may no longer be possible. In such cases, you may need to use the return process described in our Refund and Returns Policy.

Nothing in this section limits any cancellation or withdrawal rights provided by applicable consumer law.

12. Shipping

Rirce currently offers free standard shipping on eligible orders within supported UK delivery areas.

Our general estimated timeframe is:

  • Order handling: approximately 1–3 business days

  • Standard delivery: approximately 4–9 business days

  • Some cities or delivery areas: approximately 5–12 business days

Delivery times are estimates and can vary depending on the destination, carrier operations, public holidays, weather, seasonal demand, and other circumstances.

For more information, please review our Shipping Policy.

13. Returns and Refunds

Eligible purchases may be returned within 30 days of delivery in accordance with our Refund and Returns Policy.

Rirce does not charge a return fee for eligible returns under our standard return policy.

Returned products should generally be unworn, unwashed, undamaged, and in an appropriate condition for return, subject to applicable consumer rights.

Eligible refunds are normally processed within 10 days after the returned item has been received and reviewed.

For complete information, please refer to our Refund and Returns Policy.

14. Customer Accounts

If you create an account on our website, you are responsible for keeping your account information accurate and for taking reasonable steps to protect your account credentials.

You should not knowingly allow unauthorized individuals to access your account.

If you believe that your account has been accessed without authorization, contact us as soon as possible.

15. Intellectual Property

Unless otherwise stated, content appearing on the Rirce website may be owned by or licensed to Rirce.

This may include:

  • Website design

  • Logos

  • Brand elements

  • Product photography

  • Written content

  • Graphics

  • Page layouts

  • Website functionality

  • Other original materials

You may view the website and use it for personal shopping purposes.

You may not reproduce, copy, distribute, modify, publish, sell, or commercially exploit Rirce website content without appropriate authorization.

16. Customer Communications

When you contact Rirce, you agree to provide information that is accurate and relevant to your request.

We may retain customer service communications where reasonably necessary for:

  • Resolving your request

  • Maintaining customer service records

  • Processing an order

  • Handling a return or refund

  • Investigating disputes

  • Meeting legal or business obligations

Our handling of personal information is described in our Privacy Policy.

17. Third-Party Services

Our website may use third-party services to support functions such as:

  • Payment processing

  • Website infrastructure

  • Analytics

  • Shipping

  • Security

  • Customer communications

  • Fraud prevention

Third-party services may have their own terms and policies.

Where you interact directly with a third-party service, that service's terms may also apply.

18. Website Availability

We aim to keep the Rirce website available and functioning properly.

However, temporary interruptions may occur because of:

  • Maintenance

  • Technical problems

  • Hosting issues

  • Internet outages

  • Security incidents

  • Software updates

  • Third-party service interruptions

  • Other circumstances outside our reasonable control

We may temporarily modify, suspend, or restrict access to portions of the website when reasonably necessary.

19. Prohibited Activities

You must not use our website to:

  • Commit fraud

  • Attempt unauthorized access

  • Disrupt website operations

  • Upload malicious code

  • Circumvent security measures

  • Collect information about other users without authorization

  • Impersonate another person

  • Use stolen payment information

  • Place fraudulent orders

  • Abuse promotions or discounts

  • Interfere with the website's technical operation

We reserve the right to investigate suspected misuse and take appropriate action.

20. Limitation of Liability

To the extent permitted by applicable law, Rirce will not be responsible for losses that could not reasonably have been anticipated or that arise from circumstances outside our reasonable control.

Nothing in these Terms is intended to exclude or restrict liability where doing so would be unlawful.

In particular, nothing in these Terms limits or excludes any consumer rights or legal protections that cannot lawfully be excluded or restricted.

21. Events Outside Our Control

Rirce may be affected by circumstances outside our reasonable control.

These may include:

  • Natural disasters

  • Severe weather

  • Transport disruptions

  • Strikes

  • Government restrictions

  • Internet or telecommunications failures

  • Major carrier disruptions

  • Cybersecurity incidents

  • Public health emergencies

  • Other events beyond our reasonable control

Where such circumstances affect an order or service, we will take reasonable steps to communicate with affected customers where appropriate.

22. Privacy

Your use of our website is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, and protect personal information.

By using the website, you acknowledge that you have reviewed the Privacy Policy.

23. Changes to These Terms

We may update these Terms of Service from time to time.

When changes are made, we will update the "Last updated" date displayed at the top of this page.

The updated version will apply from the date it is published unless another effective date is specified.

We recommend reviewing these Terms periodically.

24. Governing Law

These Terms are intended to operate in accordance with applicable laws of the United Kingdom.

Nothing in these Terms is intended to remove or restrict mandatory consumer rights that apply to customers under applicable law.

25. Contact Us

If you have questions about these Terms of Service, an order, a product, payment, shipping, returns, or any other matter concerning Rirce, please contact us.

Rirce
Westgate
Shropham
Attleborough
NR17 1EX
United Kingdom

Email: support@rirce.com
Phone: +44 788 445 5317

Customer service hours (GMT):

Monday to Friday: 09:00–17:00
Saturday and Sunday: Closed